Refund and Return Policy
At SmartCraft, we strive to provide our customers with the highest quality products and exceptional service. If for any reason you are not completely satisfied with your purchase, we offer a straightforward refund and return policy to ensure your peace of mind.
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Returns:
- We accept returns on most products within 7 days of delivery.
- To be eligible for a return, the item must be unused, in its original condition, and in the original packaging. Any items that show signs of wear, damage, or alteration may not be eligible for return.
- To initiate a return, please contact our customer service team to request a return authorization (RA) number. You will be responsible for shipping the item back to us, and we recommend using a trackable shipping method for your return.
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Refunds:
- Once we receive your returned item and inspect it to ensure that it meets our return criteria, we will process your refund.
- Refunds will be issued to the original payment method used for the purchase.
- Please allow up to 7-10 business days for the refund to be reflected in your account, depending on your financial institution.
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Exchanges:
- If you received a defective or damaged item, or if you received the wrong item due to an error on our part, we will gladly exchange it for a replacement at no additional cost to you.
- To request an exchange, please contact our customer service team within 7 days of receiving your order to report the issue and request a replacement.
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Customized and Personalized Items:
- Please note that personalized or customized items, such as engraved gifts or custom neon signs, are made-to-order and are not eligible for return or exchange unless they are defective or damaged upon arrival.
- We carefully review all personalized orders for accuracy before production to ensure that they meet your specifications. However, if there is an error on our part, please contact us immediately, and we will work with you to resolve the issue.
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Return Shipping Costs:
- Customers are responsible for return shipping costs unless the return is due to an error on our part, such as receiving a defective or incorrect item.
- Original shipping charges are non-refundable.
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Return Authorization (RA) Number:
- Returns must be accompanied by a return authorization (RA) number, which can be obtained by contacting our customer service team. Returns without an RA number may not be accepted.
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Contact Us:
- If you have any questions or concerns about our refund and return policy, or if you need assistance with a return or exchange, please contact our customer service team at smartcraftindia@gmail.com
Thank you for choosing SmartCraft. We appreciate your business and strive to ensure that your shopping experience with us is enjoyable and hassle-free.